Pilgrimage Destinations
Reservation Conditions
1. Your Contract is with Worldwide Travel Plan (WWTP). For your holiday to be a success, we believe that the contract between us should be clear and we ask you to read these Reservation Conditions together with all information in the other sections of the brochure before you sign your Reservation Form. The person who signs the Reservation Form does so on behalf of all members of the party named thereon and guarantees payment to us of the total cost of the holiday booked.
2. Your Reservation – The return of your Reservation Form and appropriate deposit forms a contract between each party and is our acceptance of the booking in accordance with the contract, which is subject to English law and the exclusive jurisdiction of the English courts. The full balance of the holiday cost must be paid no later than Friday 8 weeks prior to departure. We reserve the right to cancel the holiday and levy cancellation charges as detailed in paragraph 16.
3. Special Request – Please note any requests you may have in the space provided on the Reservation Form. We will try to fulfil your special requests but regret that this cannot be guaranteed and failure to do so will not constitute a breach of contract. Please note that our contracts for accommodation and transport provide for the allocation of rooms or seats to us. Your booking will be made within those allocations but no specific rooms or seats can or will be confirmed.
4. Price Revisions – The tour price is based on the tariff and currency exchange rate current at the time of costing the tour and is therefore subject to adjustment owing to any changes in these costs or rates. Full details of the exchange rates used appear in the brochure. Price revision will be made solely to allow for variations in transportation costs (including the cost of fuel), dues, taxes, or fees chargeable for services such as landing taxes at airports, or the exchange rate applied to this particular package. If the increase is less than 2% WWTP will absorb that increase itself. No price increase may be made less than 30 days before departure date. WWTP are pleased to guarantee that no combined currency or tariff surcharge will amount to more than 8% of the quoted tour price. WWTP accepts a substantial risk and because of this cannot make any refund in the event of favourable currency exchange rate movements nor allow credit from such movement to offset any increase in other costs.
5. Travel Insurance – It is compulsory that everyone travelling on this holiday is covered by travel insurance, which is not included in the holiday price. We have comprehensive travel insurance facilities arranged via various established Underwriters, and will be pleased to quote either Single Trip or Annual Worldwide cover upon application. Please refer to the details as stated in the brochure or simply telephone us for additional information prior to completing the Reservation Form.
6. Passports and Visas – Details of passport and visa requirements appear in the brochure.
7. Tour Dates – The tour dates appear on the brochure and / or reservation Form accompanying these Reservation Conditions.
8. Tour Price – The tour price includes the elements referred to in the Reservation Form by the tour reference number, fully described in the brochure. Any item not included in the tour price such as meals (e.g. where accommodation is room only), drinks, optional excursions, travel insurance, and personal items e.g. telephone calls, laundry etc., must be borne by you.
9. Flights - Any flight forming part of the travel arrangements will be subject to the standard Conditions of Carriage of the Air Line. In most cases these will limit the liability to the passenger. Full details of flights appear in the brochure.
10. Accommodation – The reservation Form gives details of the nature of the accommodation to be provided on this tour, with availability to look at the hotel website.
11. Meals – The brochure confirms the only meals not included are on the flights.
12. Itinerary – The itinerary is specified in the brochure.
13. Reservation Alterations by you – If after your booking has been confirmed you wish to change any of the arrangements, you must notify us in writing as soon as possible. We will always do our best to assist. The person who signs the Reservation Form must make the request. When the request can be met we will confirm the amendment in writing. We will, however, make an administration charge of £15.00 per person. For any changes made we reserve the right to pass on charges which may be levied upon us by the airline. Any additional person added to the booking will be deemed to have accepted these Reservation Conditions. Where changes are requested within 72 days of departure these will attract cancellation charges as set out in paragraph 16 except where the change is to substitute a party member where that person is prevented from taking their holiday. In this situation, that person may transfer his or her booking to someone else provided that we are notified in writing not less than 14 days prior to departure. Where the original party member is the person who signed the Reservation Form, he or she will remain jointly and severally liable for payment with the new party member. Any charge incurred in making such change (e.g. airline amendment fee, etc) will be payable, and remain the responsibility of the person who signed the Reservation Form. Other than in this case, the new arrangements made within eight weeks of departure will constitute a new reservation. Please note that insurance premiums are not transferable or refundable. Should the number of persons travelling change; the price will be recharged on the basis of the new party size. Any increase in the price per person payable as a result of cancellation, e.g. an under occupancy charge or a sole occupancy charge, will be indicated on the revised confirmation / invoice.
14. Reservation Alterations by WWTP – It is unlikely that we will have to make changes to your holiday, but arrangements are planned many months in advance and we reserve the right to do so – for example airlines do from time to time slightly amend flight time schedules etc., - you would always be advised of any such changes.
15.Cancellation of the holiday – If circumstances beyond our control force us to cancel your holiday we will offer a refund of monies paid or the opportunity to re-book on a suitable alternative.
16.Cancellation by you – Should you or any member of your party be forced to cancel your booking once it has been accepted, a valid cancellation can be made only by written instruction and signed by the person who signed the Reservation Form given to us. The effective date for cancellation is the date when we receive your written instructions at this office. If you cancel, a charge is payable by you as the signatory of the Reservation Form by way of agreed damages to cover our estimated loss calculated on the scale set out below:
Period before departure by which you may make an insurance claim if your cancellation falls within the terms of your insurance cover. Cancellation Charge – Shown as a percentage of the total price excluding Insurance
More than 72 days | Loss of deposit |
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72 - 29 days | 45% or deposit (whichever is the greater) |
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28 – 15 days | 60% or deposit (whichever is the greater) |
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14 – 08 days | 75% or deposit (whichever is the greater) |
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07 – 01 days | 100% |
17. Holiday Termination by WWTP – We reserve the right in our absolute discretion to terminate without notice the holiday arrangements of any passenger whose behaviour is such that it is in our opinion likely to cause distress, damage, danger or annoyance to our other passengers, our employees or to any third party or to property. If you are prevented from travelling because, in the opinion of any person in authority, you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers, our responsibility for your holiday ceases and we shall be under no obligation to pay any refund, compensation or costs to you. Please note that WWTP has no control over the behaviour of other persons staying at or visiting your holiday accommodation and we are not responsible for any withdrawal or impairment of facilities or other loss or damage caused by them. Under no circumstances are you entitled to share or sub-let your accommodation with anyone other than those passengers shown on your reservation Form.
18. Delays – We cannot accept any liability for any delay in your flight or other transport to or from the UK where the cancellation or delay is caused by adverse weather conditions, re-scheduling times by the airline, the airport authorities and/or the action of air traffic controllers, mechanical breakdown, strike or industrial action or otherwise. However, in certain circumstances, you may be able to make a claim under your insurance policy.
19. Complaints – Whilst on Tour – Please inform your Tour Manager immediately in order to resolve the matter at the time. Once you have returned to the UK, any outstanding matter must be reported in writing to us within 14 days. Please note that we will always offer our passengers whatever assistance, is possible, subject to the Standard Conditions of Carriage of the Carrier and the Paris Convention of 1962 on the liability of hotelkeepers.
© 2010 Worldwide Travel Plan